Yesterday, somewhere between the subway and the commuter rail station, I lost my monthly MBTA pass for the month of November.
Tragic.
“But ina, can’t you just call a hotline, show them your receipt, and get a replacement?” Why, that’s a great idea! Only that the MBTA doesn’t provide replacement for monthly cards. I guess it would just be too easy to rip off said Transit Authority by claiming a lost pass when really you just want a free one for your buddy, spouse, kids, etc. My only choice is to drop the $186 and buy a new pass (it is only day 3 into the month, after all).
This is an outrage. I don’t have a better suggestion for how they can manage this situation (other than changing their technology such that they’d have the ability to deactivate the old card). So I’ll just exercise my right as a consumer to stand on my soap box and just complain about an imperfect system that just cost me $372 in these tough economic times.
I wag my finger at you, MBTA. Not cool.
ina